Main

 

FAQs

Find answers to your upgrade questions here!

 

How do I update my browser?

On iPhone or iPad:

  1. Open the Settings app
  2. Scroll down and tap "General"
  3. Tap "Software Update"
  4. If an update is available, tap "Download and Install"

On Mac:

  1. Click on the Apple menu in the top-left corner of your screen
  2. Select "System Preferences"
  3. Click "Software Update"
  4. If there’s an available update, click "Update Now"

Other Safari Issues (Cookie preferences)

  1. Go to preferences
  2. Select “Privacy” 
  3. Make sure “Block all cookies” is unchecked

On Windows:

Safari is no longer supported on Windows. For better security and updated features, consider using Google Chrome.

 

What is my username and password?

When logging into the new personal banking for the first time:

  • Use your current Personal Online Banking User ID
  • Your password will be the last four digits of your Social Security Number

 

How do I change my online banking username?

To change a username:

  1. Log in to online banking
  2. Click your Initials in the Top Right, and choose "Settings"
  3. Choose "Security", and where Username appears, click "Edit"

 

Why can't I see past transaction details?

All prior transactions will be transferred, the information in will be available in the next couple of days.

 

Why can't I see my debit card in "card management"?

This feature will be enabled shortly.