Online Banking

Our new online banking system now provides you with a robust set of tools to manage your money your way

Update your contact information with us – make sure your current phone number and email address is on file (Online banking users must have a current phone number on file in order to complete our new security protocols when logging in).

 

Personal Online Banking

Personal User ID Requirements

• You will use your current Personal Online Banking User ID

• User IDs must be between 8-25 characters, are case-sensitive and must include at least one letter, one number, and one special character

Personal Password Requirements

Please note that there is no password expiration and the bank will NEVER ask you for your password.

• At first login, your password will be the last four digits of your Social Security Number

• New password conventions require: 10-25 characters, one number, one uppercase character, one lowercase character, and one special character

• Cannot be one of last four previously used passwords

 

Two-Factor Authentication (2FA)

Enrollment

When you log into Online Banking for the first time from any platform, you will have to enroll in 2FA. As part of the enrollment, you will need to provide your email and phone number. You will have to choose your preferred method of receiving the verification code:

• Text message via a mobile phone (Recommended)

• Phone call via a landline

• Verification code through an authenticator app (Authy is the recommended app for this method)

If you set up a new phone number or enter the incorrect number, you can contact the Customer Care Team at (762) 286-0001 for assistance.

Once you enroll, you will not have to re-enroll unless you choose to reset your 2FA.

2FA phone needs to be accessible each time you login unless you opt into the “remember me” functionality. Please note that certain cookies or browser extensions can cause the “remember me” check to fail upon next login. Due to the uniqueness of each end user’s browser setup, there will always be cases where this affects end users, and we cannot prevent it.

Phone call verification

If you select to receive a phone call instead of a text message, you will receive a verification code in the form of an automated call. The automated phone number may be listed as coming from anywhere in the U.S.

• The automated call provides a single digit for you to enter on the phone

• The automated call will then provide a six-digit verification code for you to enter on the banking app you are using (Online or Mobile)

If you do not enter the initial digit, the verification code will not be given, nor will it be left on a voicemail system. If you do not answer the automated call, select the re-send option in the app.

Reset 2FA Enrollment

You can reset your own 2FA enrollment in both Online and Mobile Banking by going to the security settings in your profile page. You can also reset your 2FA by contacting the Customer Care Team at (762) 286-0001.

 

Personal & Business Banking

Transfers

Internal transfers will convert over to the new system. However, we recommend printing a list of internal transfers for verification purposes prior to the upgrade to ensure that they convert correctly.

External transfers (transfers to accounts not held with Apex Banking Company of Georgia or Wilkinson County Bank) will not convert and must be set up again.

Nicknames

Your account nicknames will transfer over.

Alerts

Your existing preferred alerts will not transfer over to the new system.

There are several mandatory alerts that are preset in the new system, such as alerts for Password Changes and Logins from a New Device. If you would like to add to the list of preset alerts, you may do so any time after your first login.

Online Banking History

On Day 1, you will only see 90 days worth of transaction history on first login. After the first login, 180 days of transaction history will be available.

Hiding Accounts 

Upon your first login to the new online banking platform, all linked accounts will become visible. This includes any accounts you previously hid from your online banking portal. To hide specific accounts again:

• Select the account you wish to hide

• Select "Settings"

• Under ‘Display Options’, toggle “display in online and mobile banking”