Other Information

More useful information about our upgrade

 

Two-Factor Authentication (2FA)

Enrollment

When you log in to Online Banking for the first time from any platform, you will have to enroll in 2FA. As part of the enrollment, you will need to provide your email and phone number. You will have to choose your preferred method of receiving the verification code:

• Text message via a mobile phone (Recommended)

• Phone call via a landline

• Verification code through an authenticator app (Authy is our recommended app for this method)

If you set up a new phone number or enter the incorrect number, you can contact (762) 286-0001 for assistance.

Once you enroll, you will not have to re-enroll unless you choose to reset your 2FA.

2FA phone needs to be accessible each time you login unless you opt into the “remember me” functionality. Please note that certain cookies or browser extensions can cause the “remember me” check to fail upon next login. Due to the uniqueness of each end user’s browser setup, there will always be cases where this affects end users, and we cannot prevent it.

Phone call verification

If you select to receive a phone call instead of a text message, you will receive a verification code in the form of an automated call. The automated phone number may be listed as coming from anywhere in the U.S.

• The automated call provides a single digit for you to enter on the phone

• The automated call will then provide a six-digit verification code for you to enter on the banking app you are using (Online or Mobile)

If you do not enter the initial digit, the verification code will not be given, nor will it be left on a voicemail system. If you do not answer the automated call, select the re-send option in the app

Reset 2FA Enrollment

You can reset your own 2FA enrollment in both Online and Mobile Banking by going to the security settings in your profile page. You can also reset your 2FA by contacting the Customer Care Team at (762) 286-0001.

 

Browsers and Operating Systems

To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, the Online Banking Digital Platform will deprecate support for older versions. Below are the details for each supported browser.

Mobile Operating Systems

iOS 

• Effective with Online Banking Mobile version 3.6, our iOS app will no longer support iOS versions 16.0 and under

Android

• Our mobile applications will not support Android versions 7.0 and under

Browsers

Microsoft Edge

• Microsoft Edge will be supported at the latest version only. Online Banking may deny access to older Microsoft Edge versions 60 days after a new version is released.

Google Chrome

• Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, Online Banking may deny access.

Apple Safari

• Each year Apple typically makes upgrades to Safari during the fall. Approximately 60 days after a new version is released, Online Banking may deny older versions access. However, this change requires that the new Safari version is available on both MacOS and iOS devices.

Mozilla Firefox

• Firefox should automatically update. If Firefox is two versions older than the current stable channel version, Online Banking may deny it access.